Recruitment Coordination
Coordinate candidate intake, interview scheduling, status updates, and hiring handoffs.
Human boundary: final hiring decisions remain with authorized staff.15 service types · 7 departments
Choose the work to commission, not a promise of unchecked autonomy.
FrontPilotAI helps define repeatable business work with clear scope, access, acceptance criteria, and human review. Service types are commissioning options; each must be scoped and accepted before activation.
Service catalogue
Services by department
Choose the work area that fits your process. The specific deliverables and permitted actions are agreed during commissioning.
HR & People
Employee Onboarding & Administration
Track onboarding steps, collect required information, and flag missing documents.
Human boundary: sensitive personnel record changes require approved access and review.Sales
Lead Intake & Qualification
Organize incoming enquiries and prepare qualification summaries against customer-defined criteria.
Human boundary: do not invent lead attributes; contact follows approved rules.Sales Follow-up & CRM Administration
Prepare approved follow-ups, maintain agreed records, and route uncertain cases.
Human boundary: customer contact and CRM writes require approved permissions.Marketing
Content & Campaign Coordination
Coordinate briefs, drafts, review status, and campaign handoffs.
Human boundary: publishing and advertising spend require explicit approval.Campaign Reporting
Assemble campaign data into reviewable reports with sources and assumptions identified.
Human boundary: estimates must not be represented as measured facts.Finance
Invoice Administration & Reconciliation Support
Organize invoice records, compare supplied values, and flag mismatches for review.
Human boundary: no payment initiation, ledger posting, or financial approval.Payment Follow-up Preparation
Prepare due-item lists and draft approved reminders.
Human boundary: payment decisions and changes to bank details stay with authorized staff.Engineering & IT
IT Ticket Triage
Categorize incoming tickets, gather diagnostic context, and route priority cases.
Human boundary: production changes and high-impact incident closure require authorization.Incident & Change Documentation
Prepare incident timelines, change records, and post-incident summaries from approved evidence.
Human boundary: documentation does not itself execute production changes.Customer Support
Support Request Handling
Classify requests, prepare approved responses, gather missing details, and escalate sensitive cases.
Human boundary: refunds, account closures, and disputes require approval.Escalation & Resolution Follow-up
Track escalations, prepare follow-ups, and maintain a reviewable case trail.
Human boundary: do not claim resolution without agreed evidence and acceptance.Business Operations
Scheduling & Coordination
Coordinate appointment requests, reminders, and rescheduling within agreed rules.
Human boundary: only approved calendars and scheduling rules may be used.Document & Admin Operations
Collect inputs, prepare routine documents from approved templates, and check completeness.
Human boundary: legal, financial, and regulated documents need qualified review.Recurring Business Process Coordination
Coordinate recurring cycles, chase missing handoffs, and record completion evidence.
Human boundary: a cycle is not complete until agreed evidence is checked.Service-count packages
Choose the breadth of the pilot
Packages define how many service types may be included in the planned scope. They are not live subscriptions or checkout offers.
A bounded pilot with two agreed service types.
Expand after the first workflow is reviewed.
Coordinate service types across more departments.
Plan for the full catalogue, subject to readiness.
Commissioning process
Boundaries before activation
Define the outcome
Agree the workflow, deliverables, allowed data, and success criteria.
Confirm permissions
Document integrations, access, approval rules, exception routes, and a responsible human owner.
Review evidence
Test the commissioned workflow against agreed acceptance criteria before wider use.
Current status: the app supports service requests, workflow definitions, event handling, exception tracking, a first operational summary, owner/admin request review, and an initial acceptance/evidence register. Evidence is metadata and references only, reviewed by a human. AI execution, native business-system connectors, full Delivery Assurance, subscription billing, and checkout are not connected. Requests do not start work or charge a customer.
Start with a defined process
Tell us what your team needs to get done.
We will agree scope, access, human review, evidence, and commercial terms before activation.