Refund Policy

Effective date: 19 October 2026

Legal operator and business identity. NexusCortex LLC is the parent company and legal operating entity. FrontPilotAI is a registered doing-business-as (DBA) name of NexusCortex LLC. Unless a signed order identifies another authorised entity, agreements for FrontPilotAI are with NexusCortex LLC. Contact: [email protected].

1. Cancellation

You may request cancellation through the account controls made available to you or by emailing [email protected] from your account email. Cancellation stops future renewals once processed. Unless the checkout or applicable law states otherwise, access continues through the paid billing period. Cancellation alone does not automatically refund a charge already made.

2. Refund eligibility

Subscription charges for a billing period that has started are generally non-refundable except where required by law or approved after review. We will review requests submitted within 14 days of the relevant charge, considering the reason, account usage, billing records and any service issue. A request within 14 days is eligible for review, not an automatic guarantee of a refund.

We give particular consideration to duplicate charges, unauthorised charges, billing errors and material service issues we cannot reasonably resolve. Nothing here limits non-waivable rights under applicable law.

3. One-time purchases and services

For one-time purchases or separately quoted services, contact us promptly if a charge appears incorrect or you wish to cancel before work begins. If work has started or a deliverable has been supplied, we assess any refund against the accepted order, work completed and applicable law.

4. How to request a refund

Email [email protected] with the account email, charge date, amount and currency, transaction reference if available, and reason. Never send full card numbers, security codes or passwords. We aim to acknowledge requests within five business days and respond as soon as reasonably practical.

5. Processing and disputes

Approved refunds are normally returned to the original payment method through the provider that processed the payment. Posting times depend on that provider and your financial institution. Please contact us about a suspected billing error so we can investigate; doing so does not waive any rights with your bank or payment provider.

6. Contact and related terms

Billing and refund support: [email protected]. See our Terms & Conditions and Privacy Policy.